What is the Ooredoo Kuwait Customer Service Number?

The frequent search for Ooredoo Kuwait’s customer service number is only natural given the size of its customer base. As one of the leading telecom companies in Kuwait and the Arab world, Ooredoo Kuwait is a major economic player in the digital services and communications sector. Its products and services have become essential tools for investors and business owners aiming to develop and strengthen their commercial operations both locally and regionally.

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What is the History of Ooredoo Kuwait?

Ooredoo is a well-established name in the telecom industry:

It was founded in late 1997 as “Wataniya Telecom,” becoming the second telecommunications provider to enter the Kuwaiti market in mobile and digital services.
Commercial operations began in 1999 under the original name, which was rebranded as Ooredoo Kuwait in May 2014. This marked a turning point, as the company expanded rapidly in digital services and saw a massive increase in its customer base, eventually becoming the top telecom provider in Kuwait in terms of subscribers.

A New Investment Chapter

A major transformation occurred when Kuwait Projects Company (KIPCO) sold its stake in Wataniya Telecom to Qatar’s Qtel in March 2007, for KD 967 million, the largest private sector deal in Kuwait at the time.

Following the acquisition:

The company became more competitive and expansive.
Customer numbers increased by 115%, reaching 1.46 million subscribers.

Ooredoo’s Global Expansion

Ooredoo has been listed on the Kuwait Stock Exchange since its early days under the name Wataniya Telecom. After the Qatari acquisition, it was rebranded to Ooredoo and began expanding internationally.

Today, Ooredoo operates in six international markets:

Saudi Arabia
Palestine
Tunisia
Algeria
Maldives

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Ooredoo Kuwait Services: Innovative Telecom Solutions

Ooredoo offers mobile and broadband internet services with cutting-edge global technology. These services meet the evolving demands of both individuals and businesses.

This expansion in services explains the growing interest in contacting Ooredoo’s customer service—for troubleshooting, complaints, or inquiries. Below, we provide the different ways to contact Ooredoo Kuwait, including branch locations and self-service machine locations.

What Makes Ooredoo’s Customer Service Stand Out?

Ooredoo’s customer service is committed to delivering excellent support:

Multiple communication channels: You can reach them via phone, email, or WhatsApp.
24/7 availability: Even during weekends, agents are available.
Professional team: Friendly, respectful, and culturally competent staff.
Fast and effective solutions: Many issues are resolved on the spot.
Follow-up service: If an issue needs more time, the team will follow up within a few hours.

What is Ooredoo Kuwait’s Customer Service Number?

Toll-free short number: 121

International customer support:

+965 1805555
Fax (local): 22423369
Fax (international): +965 22423369

WhatsApp Customer Support:

+965 66300121

You can also chat with a support agent via the website.

Ooredoo Kuwait Online Support

Available 24/7 through:

Ooredoo Business Customer Service Numbers

For businesses, here are the designated numbers:

Technical issues & billing: 111
Installations: 115
International call booking: 150
Thuraya Service: 44249004
Directory assistance: 180
Ooredoo Business Solutions: 8008000

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How Many Branches Does Ooredoo Have in Kuwait?

With slight variations in working hours, most Ooredoo branches operate from Saturday to Thursday, 10:00 AM to 9:00 PM, and on Fridays starting from 2:00 PM. Below are the main branch locations across Kuwait:

Al Ahmadi Governorate:

Sultan Center – Al Kout Mall
The Green Tower
Sultan Center – Mangaf
Sultan Center – Fahaheel
Fintas Co-op
Mahboula – Coastal Road
Eureka – Fahaheel
Gate Mall
Al Manshar Mall
Al Bairaq Mall
Mahboula, Block 1
Sabah Al Ahmad Co-op
Fashion Mill – Egaila

Capital Governorate:

Auto Mall
City Center – Dasma
Sultan Center – Shuwaikh
UTC Complex
Government Complex
Souq Sharq
Khaldiya Co-op
City Center – Shuwaikh
Qurtuba Co-op
LuLu Hypermarket – Al Rai
Qairawan Co-op
Shamiya Co-op
Nakheel Mall
Sultan Center – Souq Sharq
Kaifan – Kuwait Sports Club
Al Shaya Tower

Farwaniya Governorate:

Ishbiliya Co-op
Ardiya Industrial Area
Jleeb Co-op
Sabah Al Nasser Co-op
Al Dabbous Complex
Farwaniya Co-op

Hawally Governorate:

Marina Mall
Salwa Co-op
City Center – Salmiya
Mishref Co-op
Hateen Co-op (entrance)
Sultan Center – Jabriya
Sultan Center – Salmiya

Jahra Governorate:

Jahra Co-op
Saad Al Abdullah Co-op
City Center – Jahra
LuLu Hypermarket – Jahra

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Mubarak Al-Kabeer Governorate:

LuLu Hypermarket – Qurain
Mubarak Al-Kabeer Co-op

Ooredoo Self-Service Machine Locations

You can use Ooredoo’s self-service kiosks to top up your balance, pay bills, or replace SIM cards. Here are some of the main machine locations:

Al Ahmadi: Sultan Center – Ahmadi, Sultan Center – Mangaf, Gate Mall, Fashion Mill – Egaila
Capital: Souq Sharq – Mezzanine Level, Auto Mall
Farwaniya: The Avenues – near Carrefour, Jazeera Airways
Hawally: Ibn Khaldoun Street – across from Beirut Complex
Jahra: Dabeel Al Khuzai Street, Sulaibiya Jahra Mall
Mubarak Al-Kabeer: Sabah Al-Salem – near American Schools

Ooredoo Kuwait Services

Ooredoo Kuwait is a leading telecommunications provider offering mobile and internet services distinguished by high quality and advanced technology. The company aims to meet the needs of the majority of Kuwait’s residents through a wide range of services, including:

Mobile Services:
Ooredoo offers a variety of mobile plans, including prepaid lines, postpaid monthly plans, and international mobile services to suit different usage patterns and customer preferences.
Internet Services:
The company provides both wireless and fixed internet solutions, which include home internet packages and roaming internet services, ensuring reliable connectivity for households and individuals.
Business Services:
Ooredoo also delivers specialized communication and internet services for businesses, including voice communications and integrated solutions designed to support operational efficiency and growth.
Additional Services:
Other services include SMS messaging and support for various electronic payment methods, making it easier for users to manage their communications and finances.

It’s worth noting that Ooredoo continuously works to improve and upgrade its services while launching innovative solutions that cater to the evolving needs of its diverse customer base.

Does Ooredoo Offer Digital Payments?

Yes, Ooredoo offers electronic payment services under the name Ooredoo Pay. This service allows customers to make safe and fast digital transactions anytime and anywhere. With Ooredoo Pay, users can perform various financial operations such as money transfers, bill payments, and credit top-ups.

For business users and investors, Ooredoo can also provide customized payment systems tailored to their needs.

One of the standout features of Ooredoo Pay is its extremely user-friendly interface, ensuring a smooth and convenient experience. Customers can access the service through a free mobile application, available on both Android and iOS official app stores.

How to Register for Ooredoo Pay?

Ooredoo Pay is undoubtedly one of the most important services that has transformed the lives of many citizens in Kuwait. It represents a key step in Kuwait’s journey toward embracing a fast-paced digital world. Below are the steps required to register for this service:

First, download the Ooredoo Pay app from your phone’s official app store.
Install the app and open it—at this point, you’ll be ready to begin the registration process.
Create your personal account by entering the required information, such as your mobile number, email address, and a strong password.
Once you’ve entered your details, verify your account. A verification code will be sent to your mobile number or email. Enter the code to activate your account.
In order to use Ooredoo Pay, you must link an electronic payment method to your account—this can be a credit card or a bank account.

Please note: These steps may vary slightly depending on updates to the Ooredoo Pay app or changes in company policy. It’s always a good idea to check the latest information within the app or contact Ooredoo’s customer service for any specific questions about the service.

What are the Downsides of Ooredoo Kuwait?

Like any company, despite Ooredoo Kuwait’s significant success in the telecommunications sector, there are some drawbacks that customers have pointed out—issues that cannot be overlooked. These include:

Weak network coverage in certain areas, which also affects internet speed. This has led to frequent complaints from users who experience inconsistent service.
Customer service can sometimes be unsatisfactory, whether due to long wait times before receiving a response or delays in resolving reported issues. Additionally, there have been complaints regarding unprofessional behavior from some staff members.
High service prices compared to other telecom companies in the market. Many customers also feel that the available offers lack the added value and incentives that meet their expectations.

How Can I Contact Ooredoo Customer Service?

To reach Ooredoo Kuwait’s customer service, you can choose from the following methods:

Phone Call:
- Dial 121 from any Ooredoo number to speak directly with customer service.
- Alternatively, call 1805555 from any other network.
Through the App:
- Use the My Ooredoo app, which allows you to access customer support along with many other services.
Ooredoo Website:
- Visit the official Ooredoo website and use the live chat feature or fill out the contact form for assistance.
Social Media:
- You can also reach out to Ooredoo’s customer service through their official social media pages, such as Twitter and Facebook.

Top Tips to Make Communicating with Customer Service Easier:

Have your Civil ID number or phone number ready before calling.
Identify the type of issue in advance to save time.
Use the live chat for simple issues or quick inquiries.

Why Do We Recommend Using the App?

The Ooredoo app isn’t just a way to get in touch — it’s your gateway to full control over your account:

Track your usage
Pay your bills
Subscribe to or cancel services
Get instant support through live chat

Download it now from the store and experience the difference!

How Do I File a Complaint with Ooredoo Kuwait?

If you’re wondering, “How can I submit a complaint about Ooredoo Kuwait’s service?”, here’s how you can do it:

Call 121 and request to escalate your complaint.
Use the Ooredoo app – go to “Technical Support” and select “Submit a Complaint.”
Or, send your complaint via the official customer service email.

We highly recommend documenting all relevant details—such as the request number, employee name, and the date the issue occurred—to help speed up the response process.

We’ve covered everything you need to know about contacting Ooredoo Kuwait’s customer service and more. Ooredoo remains one of the Gulf region’s telecom giants, serving millions and constantly evolving to keep pace with technological advancements.

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[sc_fs_faq html=”true” headline=”h3″ img=”” question=”How can I know my Ooredoo Kuwait number?” img_alt=”” css_class=””]
To find out your Ooredoo Kuwait SIM number through the automated response system, follow these steps:
– Open the dial pad on your mobile phone.
– Dial 121.
– Press the call button.
– Listen and follow the automated voice instructions until your Ooredoo SIM number is provided.
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[sc_fs_faq html=”true” headline=”h3″ img=”” question=”How can I recharge my Ooredoo balance?” img_alt=”” css_class=””]
To recharge your Ooredoo Kuwait balance using a prepaid card, follow these steps:
– Open the phone dialer on your mobile device.
– Enter the following code: #Secret Recharge Card Number111.
– Press the call button.
– You will receive a confirmation message indicating that the recharge was successful and the credit has been added to your SIM card.
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